POLICIES
PROCESSING TIMES
Our processing times are 7-10 business days. Generally, we complete and ship your order quicker but your order will not be considered "late" if shipped within this time frame. Processing time does not include shipping time.
SHIPPING
Each item is designed, created, and shipped to you from Arlington, TN. We ship USPS Ground Advantage and Priority Mail to the continental United States. We package your items with care so they arrive safely.
USPS Ground Advantage takes 2-5 business days to arrive depending on your location. $100 insurance and tracking are included. If you need your item sooner, you can upgrade to Priority Mail shipping at checkout. Selecting a shipping upgrade does NOT speed up processing time; it only speeds up delivery time.
USPS Priority Mail takes 2-3 business days to arrive depending on your location. $100 insurance and tracking are included.
PLEASE MAKE SURE YOUR SHIPPING ADDRESS IS CORRECT! We are not responsible for non-delivery due to an incorrect address. If the address you provide is not correct and the package is returned to us, we will gladly reship to the correct address at your expense. If it is not returned to us, you will need to order again at your expense.
DELAYED SHIPMENTS - USPS is the most economical and preferred way to ship. However, delayed and lost packages have been on the rise. Mail is taking longer to arrive. Please be patient. Again, you have the option to upgrade shipping if you need your item sooner.
PLEASE NOTE: We are not responsible for delayed or lost shipments. Ground Advantage and Priority Mail is insured and if lost, we will either replace the item or provide a refund, once the USPS Missing Mail Search has been done.
RETURNS
We do not accept returns or order cancellations.
If your item was not personalized, contact us within 7 days of delivery. Return shipping that includes tracking and insurance is done at your expense and must be shipped back to us within 14 days of delivery. The original item must be returned in new condition. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Personalized items are not eligible for return or exchange. However, if your order was damaged, please send email us at [email protected] .
Deliver to United States, 38125
Our processing times are 7-10 business days. Generally, we complete and ship your order quicker but your order will not be considered "late" if shipped within this time frame. Processing time does not include shipping time.
SHIPPING
Each item is designed, created, and shipped to you from Arlington, TN. We ship USPS Ground Advantage and Priority Mail to the continental United States. We package your items with care so they arrive safely.
USPS Ground Advantage takes 2-5 business days to arrive depending on your location. $100 insurance and tracking are included. If you need your item sooner, you can upgrade to Priority Mail shipping at checkout. Selecting a shipping upgrade does NOT speed up processing time; it only speeds up delivery time.
USPS Priority Mail takes 2-3 business days to arrive depending on your location. $100 insurance and tracking are included.
PLEASE MAKE SURE YOUR SHIPPING ADDRESS IS CORRECT! We are not responsible for non-delivery due to an incorrect address. If the address you provide is not correct and the package is returned to us, we will gladly reship to the correct address at your expense. If it is not returned to us, you will need to order again at your expense.
DELAYED SHIPMENTS - USPS is the most economical and preferred way to ship. However, delayed and lost packages have been on the rise. Mail is taking longer to arrive. Please be patient. Again, you have the option to upgrade shipping if you need your item sooner.
PLEASE NOTE: We are not responsible for delayed or lost shipments. Ground Advantage and Priority Mail is insured and if lost, we will either replace the item or provide a refund, once the USPS Missing Mail Search has been done.
RETURNS
We do not accept returns or order cancellations.
If your item was not personalized, contact us within 7 days of delivery. Return shipping that includes tracking and insurance is done at your expense and must be shipped back to us within 14 days of delivery. The original item must be returned in new condition. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Personalized items are not eligible for return or exchange. However, if your order was damaged, please send email us at [email protected] .
Deliver to United States, 38125